FREQUENTLY ASKED QUESTIONS

If you have a question that is not addressed below, please contact us.

What is GPS?

Global Positioning System (GPS) is a worldwide radio-navigation system formed from the constellation of 27 satellites and their ground stations. Of the 27 satellites, 24 are in use with the other 3 being spares. The United States military developed and implemented the GPS network to function as a military navigational system but now everyone can use it free of charge.

What is a GPS tracking unit?

A GPS tracking unit is a device that uses the Global Positioning System to determine the precise location of a vehicle, person, or other asset to which it is attached and to record the position of the asset at regular intervals.

Do I need to install software onto my computer?

No, our tracking system is a web based system; therefore you only require access to the internet.

How many users can I have with access to the online system?

You can have an unlimited number of users on tracpoint. Each user will be given their own secure login.

What type of maps do you use?

We use the most up to date Google Maps and also have the Google Street View function.

How much does it cost?

Our competitive pricing is based on the overall size of your fleet, along with other factors. For more information, please contact us.

Is the tracking unit visible in the vehicle?

No, our unit is very compact and can be installed by our technicians in a covert manner.

Is roaming included in the monthly subscription?

Yes, depending on your service package, roaming can be included in your subscription.

How much time does it take to install to install our tracking unit?

The tracking unit generally takes between 30-45 minutes to install.

Is the unit covered by a warranty?

Yes, all our units come with a 12 month warranty.

How do I know which product is right for me?

We will be happy to advise you on which of our products will best suit your needs. Please contact us.

Why should I choose TerraMar Networks?

We have over ten years’ experience in delivering telematics solutions. We combine proven technology with a strong after-sales service ethos to meet the immediate and ongoing requirements of our clients.

What makes TerraMar Networks different?

We realise that there are many choices for GPS vehicle tracking and choosing the right provider can be a confusing process. We pride ourselves on providing the best overall experience in the marketplace for customers, which means:

• We use a consultative approach to sales, to ensure you get the product that meets your needs

• We provide straightforward pricing and a clear return on your investment

• We co-ordinate the installation of our hardware devices into your fleet

• We train you and your team, and then provide ongoing support

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